FAQ – Frequently Asked Questions

Updated 31 March 2020

Can I get local delivery

Yes we delivery within 10km radius of our store in Croydon

How much does shipping cost?

This will depend on the products you choose, their weight/size and the option you choose for delivery. We provide free options such as Click & Click and Delivery within a 10km radius of our store.

How long will delivery take?

Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Can I pick up in store?

This is our Click & Collect delivery option. Click & Collect is a free alternative to shipping. Simply select this option at checkout, and we will prepare your order for pickup from the store! Fast. Simple. In-store items are available to pick up within 4 business hours.

Are we secure for purchasing online?

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology and is the industry standard. If you have any questions regarding our security policy, please contact us .

What kind of Warranty comes with my new bike?

Because we sell quality brands, we supply Australia’s best warranties on bikes. The terms are brand specific and for most of our bikes include 12 months on parts and lifetime on the frame.

If I have a Warranty, what is required?

From time to time there may be an issue with a product. We encourage you to bring that product with your Proof of Purchase

Do you offer Layby?

Yes we offer a maximum 12 week Layby terms on all items. We expect a 20% deposit on all items. Items ordered in for Layby are subject to a 20% Layby Cancellation fee.

Do you price match?

Yes we always attempt to price match any competitor’s price. If you find another business selling a product that we stock for less, we will happily match them.
The competitor’s item must be the same brand, colour, size, in stock and must include any delivery. The competitor must be within 100kms and must be the price being sold directly to the public

Do you offer finance?

Yes we offer Finance via our partners Studio19 rentals. For more information please check out Studio19 Rentals